When I edit writing, I typically remove 30-70% of text because it doesn't impact details, accessibility, or tone. That includes when I edit my own writing! A lot of text reduction is easy, especially as you learn and practice the skills more.    But sometimes we need to make difficult choices about what to include or omit, and which words to use. We need to find  balance between: Too much detail and not enough detail. Providing too much detail is a more common problem.  Clarity and...

People who attend my training always see how this can impact their work. Many have also said it's improved their communication with family and friends!   When I talk to my young sons, I need to keep my main message brief. If I give a long lecture, my main messages are lost or confusing.   If I talk to my 11-year-old about honesty, maybe my main messages are: 1. Being honest is hard and takes practice. 2. Being honest will make your entire life better.  3. I want you to feel comfortable being...

I saw a letter from a school superintendent that said, "I visited a number of schools last week."  How would you interpret that? 5 schools? 10? I assumed they visited 2 schools and were hoping I would assume they visited more.  If building trust is a priority, everyone receiving your message should interpret it the same.    When your subject header is "Deadline Approaching Fast!", some people may not read the full message. For some people, "fast" or "soon" means today or tomorrow. For others,...