Simplify Language
THE CHALLENGE
THE CHALLENGE
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Many people are overwhelmed and only read messages they can understand quickly.
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Most companies don’t simplify well.
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People feel frustrated and excluded when they don't understand, and we are unaware.
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It is difficult to unlearn lifelong habits that lead to unnecessarily long and complex communication.
THE DATA
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Over 20% of adults in the U.S. are non-native English speakers.
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Over 50% of adults in the U.S. have a literacy level at or below 6th grade.
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Miscommunication hurts efficiency, retention, recruitment, and productivity.
COSTS OF MISCOMMUNICATION
Of 106 senior executives at $500M+ companies surveyed…
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67% said miscommunications from language barriers led to inefficiency
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42% said productivity was lower as a result of misunderstanding
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24% said language barriers made attracting and retaining talent more difficult
2011 study conducted by Forbes Insights
WHY WE ARE UNAWARE
People will do many things.
They pretend. They nod. They smile.
They misinterpret what you are saying.
They avoid you and your company.
​But they will not tell you when they don't understand.
